Privacy Policy

Her Shield (a brand of JBS Wellbeing Industries) Website: hershield.co.in Effective date: 15 October 2026 Last updated: 15 October 2026

1. Introduction

Welcome to Her Shield. Your privacy matters to us, especially because we make products for your personal hygiene and wellbeing. This Privacy Policy explains what personal information we collect when you visit hershield.co.in (the “Website”) or buy our products, how we use it, who we share it with, and the choices you have.

Her Shield is operated by JBS Wellbeing Industries (“Her Shield”, “we”, “us”, “our”), No.10/B, Pillaiyar Kovil Street, Gandhi Nagar, Theeyambakkam, Chennai – 600060, Tamil Nadu, India. By using the Website or placing an order, you agree to this Privacy Policy. If you do not agree, please do not use the Website.

This policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, as applicable.

2. Information We Collect

a) Information you give us

Name
Phone number and email address
Shipping and billing address (including PIN code)
Order details (products, quantity, order value)
Messages or queries you send us through the contact form, email or WhatsApp
Feedback, reviews or survey responses you choose to share

b) Payment information Payments are processed by our third-party payment partner, Razorpay (or another RBI-authorised payment gateway we may use). We do not collect or store your full card number, CVV, UPI PIN or net-banking credentials. We only receive confirmation of payment status, transaction ID and the payment method used.

c) Information collected automatically

IP address, browser type, device type and operating system
Pages visited, time spent and referring website
Cookies and similar technologies (see Section 7)

d) What we do not ask for We do not ask for health records, medical history or any information about your menstrual cycle in order to place an order. Please do not send such details to us unless you are contacting us about a product concern and choose to do so.

3. How We Use Your Information

We use your information to:

Process and deliver your orders, and send order, shipping and payment updates
Provide customer support and handle returns, replacements or complaints
Prevent fraud and keep the Website secure
Improve the Website, our products and your shopping experience
Send offers, product news or awareness content, only if you have agreed to receive them (you can opt out at any time)
Comply with legal, tax and accounting requirements (for example, GST invoicing)

We do not sell your personal information.

4. Who We Share Your Information With

We share only what is necessary, and only with:

Payment gateway partners (e.g. Razorpay) to process payments
Courier and logistics partners to deliver your order (name, address, phone number)
Technology and service providers that help us run the Website, send emails/SMS/WhatsApp messages, or analyse traffic (for example, hosting and analytics services)
Government or legal authorities, when required by law, court order or to protect our legal rights

These partners are expected to use your information only to provide their services to us and to keep it secure.

5. Discreet Packaging and Communication

We understand that some customers prefer privacy. Orders are shipped in plain outer packaging, and our messages about your order will refer only to “Her Shield” and your order number.

6. Data Security

We use reasonable technical and organisational measures to protect your information, including secure (HTTPS) connections and restricted access to order data. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

7. Cookies

The Website may use cookies, small files stored on your device, to keep the site working, remember your preferences and understand how visitors use the Website. You can disable or delete cookies in your browser settings, though some parts of the Website may not work properly as a result.

8. How Long We Keep Your Information

We keep your information only as long as needed to fulfil your orders, provide support and meet legal, tax and accounting obligations. After that, we delete or anonymise it.

9. Your Rights and Choices

Subject to applicable law, you may:

Ask to access the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your information (we may need to retain certain records, such as invoices, as required by law)
Withdraw your consent to marketing messages at any time by using the “unsubscribe” link or contacting us
Nominate another person to exercise your rights in the event of your death or incapacity, as provided under the DPDP Act, 2023

To make a request, write to us at the contact details in Section 13. We may need to verify your identity before acting on a request.

10. Children’s Privacy

The Website is intended for adults and for parents/guardians purchasing on behalf of a minor. We do not knowingly collect personal information from anyone under 18 without the consent of a parent or lawful guardian. If you believe a child has given us information without such consent, please contact us and we will delete it.

11. Third-Party Links

The Website may contain links to other websites (for example, social media pages). We are not responsible for the privacy practices or content of those sites. Please read their privacy policies before sharing information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. Please review it periodically. Continued use of the Website after changes means you accept the updated policy.

13. Contact Us / Grievance Officer

For questions, requests or complaints about this Privacy Policy or your personal information, please contact:

Grievance Officer, JBS Wellbeing Industries (Her Shield) No.10/B, Pillaiyar Kovil Street, Gandhi Nagar, Theeyambakkam, Chennai – 600060, Tamil Nadu Phone / WhatsApp: +91 73587 56110 Working hours: Monday to Saturday, 9:00 AM – 7:00 PM IST

We will acknowledge your complaint and aim to resolve it within 30 days of receipt.