Shipping Policy

Her Shield (a brand of JBS Wellbeing Industries) Website: hershield.co.in Effective date: 15 October 2026 Last updated: 15 October 2026

1. Overview

This Shipping Policy explains how Her Shield orders placed on hershield.co.in are processed, shipped and delivered. By placing an order, you agree to this policy.

2. Where We Ship

We deliver across India to all locations serviceable by our courier partners. If your PIN code is not serviceable, you will be told at checkout or soon after you place your order, and the amount paid will be refunded in full.

We do not currently ship outside India.

3. Order Processing

Orders are processed and dispatched from Chennai, Tamil Nadu.
Orders are usually dispatched within 1 to 2 working days after payment is confirmed.
Working days are Monday to Saturday, excluding public holidays.
Orders placed on Sundays or public holidays are processed on the next working day.
During sale periods, festivals or high-demand times, dispatch may take slightly longer. We will keep you informed.

4. Delivery Time

Once dispatched, delivery usually takes 3 to 7 working days, depending on your location. Metro cities are typically faster than remote or rural areas.

Delivery times are estimates, not guarantees. Delays may occur due to weather, strikes, natural events, courier issues, or other circumstances beyond our control.

5. Shipping Charges

Shipping charges, if any, are calculated based on your order and delivery location. The final charge is shown at checkout before you make payment. There are no hidden charges after you pay.

6. Order Tracking

When your order is dispatched, we will send you the courier name and tracking details by SMS, email or WhatsApp. You can use these to track your parcel on the courier’s website. If you do not receive tracking details within 3 working days of ordering, please contact us.

7. Discreet Packaging

All orders are packed securely in plain outer packaging. The outside of the parcel does not show the product name, so your privacy is respected.

8. Delivery Address

Please enter your complete and correct address, PIN code and a working phone number at checkout.
We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address or an unreachable phone number.
To change your address, contact us as soon as possible. We can update it only if the order has not yet been shipped.

9. Delivery Attempts and Undelivered Orders

Our courier partners usually make up to 2 to 3 delivery attempts. If the parcel cannot be delivered because you were unavailable, the address was wrong, or you refused delivery, it will be returned to us. In that case:

We will contact you to arrange re-delivery. Additional shipping charges may apply.
If you choose not to have it re-delivered, we will refund the order amount after the parcel reaches us. Original and return shipping charges will be deducted.

10. Damaged or Wrong Parcel

Please check your parcel at the time of delivery. If the outer packaging looks tampered with or damaged, you may refuse delivery and let us know straight away. If you find a damaged, defective or wrong product after opening, report it within 48 hours of delivery as described in our Return & Cancellation Policy. We recommend recording a short unboxing video.

11. Lost Parcels

If your parcel is lost in transit, we will investigate with the courier. Once confirmed, we will either send a replacement or give you a full refund, as you choose.

12. Contact Us

For any shipping query, please reach out:

JBS Wellbeing Industries (Her Shield) No.10/B, Pillaiyar Kovil Street, Gandhi Nagar, Theeyambakkam, Chennai – 600060, Tamil Nadu WhatsApp: +91 73587 56110 Phone: +91 73587 56110 Working hours: Monday to Saturday, 9:00 AM – 7:00 PM IST